This message will appear when the application encounters an unexpected error. Please use the following steps as a first measure to troubleshooting the issue.
1. Completely uninstall the application from your device and complete a fresh reinstall.
2. Clear the cache on your mobile device browser.
iPhone: See Step 1 https://www.macworld.co.uk/how-to/iphone/clear-cache-iphone-3609079/
3. Clear the cache on your mobile device profile.
iPhone: See Step 2 https://www.macworld.co.uk/how-to/iphone/clear-cache-iphone-3609079/
4. Check your App Permissions.
If troubles persist, please also try shutting down your device and restarting it. Otherwise, contact us to investigate if there may be another issue at play with your account settings.