This message will appear when the application encounters an unexpected error. Please use the following steps as a first measure to troubleshooting the issue.
1. Completely uninstall the application from your device and complete a fresh reinstall.
2. Clear the cache on your mobile device browser.
Android: https://www.wikihow.tech/Clear-Your-Browser%27s-Cache-on-an-Android
iPhone: See Step 1 https://www.macworld.co.uk/how-to/iphone/clear-cache-iphone-3609079/
3. Clear the cache on your mobile device profile.
Android: https://www.businessinsider.com/how-to-clear-cache-on-android-phone
iPhone: See Step 2 https://www.macworld.co.uk/how-to/iphone/clear-cache-iphone-3609079/
4. Check your App Permissions.
Android: https://www.howtogeek.com/230683/how-to-manage-app-permissions-on-android-6.0/
iPhone: https://www.howtogeek.com/211623/how-to-manage-app-permissions-on-your-iphone-or-ipad/
If troubles persist, please also try shutting down your device and restarting it. Otherwise, contact us to investigate if there may be another issue at play with your account settings.