1. Click the Apple icon in the leftmost corner of your screen and select 'System Prefences.' Within system preferences please click Java. This will open up the Java Control Panel.
2. In the Java Control panel, select the 'Advanced' tab and ensure that under Debugging 'Enable tracing,' and 'Enable logging,' are selected, as well as 'Show console' under Java Console. You may have to click Apply to save these changes (see screenshot for reference).
3. Reload the program and the Java Console will open, replicate the issue and once you have completed the replication, minimize the streamer and click 'Copy' in the Java Console window.
4. Please paste the contents into a word or TextEdit document and reply to this ticket with it as an attachment.
To stop the Java Console from appearing when opening the program, simply repeat steps 1 and 2 to disable the Java Console.