Customer Support

FAQ 5

• DDE Not Supported by Microsoft Excel
• Accessing the Product Help Page
• Windows 10: Accessing Internet Explorer
• How can I check that the Quotestream service is up and running?
• Stuck at "Connecting to Server" on a Mac

Getting Started 8

• Step 1 - Registration
• Step 2 - Installing Java (Windows Computer)
• Step 2 - Installing Java (Apple Computer)
• Step 3 - Starting the Live Streamer Desktop Application
• Troubleshooting loading the Streamer on Mac OS X

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Using the Streamer 32

• Creating, Selecting and Modifying Workspaces
• Add the Live Streamer Desktop icon to your Desktop (Apple Computer)
• Installing Quotestream Mobile (Apple Device)
• Edit Your Stock Portfolio
• Using the 'Symbol Lookup' Tool

View all 32

Java Issues 19

• How to Uninstall Java
• How to clear your Java cache (Windows Computer)
• How to clear your Java cache (Apple Computer)
• How to verify which version of Java you are using
• How to Add Java Security Exceptions

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Real-Time Data Packages 9

• Real-Time Data Packages - US Data
• Real-Time Data Packages - Canadian Data
• Real-Time Data Packages - United Kingdom Data
• Real-Time Data Packages - Options and Chains
• Real-Time Data Packages - Futures and Commodities

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RTD Data 6

• Setting up RTD Mode (Windows)
• Setting up DDE Mode (Windows)
• Troubleshooting RTD Issues
• Troubleshooting RTD Issues
• Seeing Delayed Data instead of Live Data

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Anti-Virus Configurations 4

• Kaspersky Firewall Configuration
• General Anti-Virus & Firewall Information
• Trouble Loading the Desktop Application
• Trouble Loading the Streamer from the Web Portal

Technical Assistance 10

• Remote Support
• Running the Desktop Application on Linux
• How to Generate a Screenshot
• Clearing your browser Cache (Windows)
• Clearing your browser Cache (Apple Computer)

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Charting Indicators 3

• Overlay Indicators
• Moving Averages
• Lower Indicators