You can resolve many common problems with the Live Desktop Streamer Application by following some common troubleshooting steps.

These steps are:

  1. Clearing the Java cache (see our Windows guide or Mac guide).
  2. Disabling or editing any anti-virus or firewall software that may be interfering with your Internet Connection (for example, see our Kaspersky configuration guide).
  3. Restarting the computer (please ensure that the computer remains off for 5 seconds before turning the power back on).

At any time that you have trouble performing any of these steps, or if your problem persists after following these steps, please do not hesitate to reach our help desk number at 1-877-367-5970. Our qualified and skilled technical support team will be able to diagnose and resolve your issue.