If the RTD feature stops working, and you no longer see data values being updated, it is likely a sign that a recent reconfiguration of your computer is stopping the data values from being updated.

Possible common changes to your computer, such as new or updated versions of anti-virus or firewall software being installed are usually the culprits, as these programs have the ability to stop data from being fed into the Excel spreadsheet.

I would like to show you a few steps that may resolve your issue:

Step 1) Underneath the "RTD Settings", please ensure that RTD Mode is set to 'Native'.

Step 2) Ensure that Java is installed, and that the 32-bit or Java-64 bit version of Java is being used based on whether you use the 32-bit or 64-bit version of Excel. (You can install both the 32-bit and 64-bit version if you have any doubts about which version that you need at Java.com-- the 32-bit version is "Windows Offline" and the 64-bit version is Windows Offline (64-bit)).

Step 3) After installing any new software, such as Java, please restart your computer to ensure that these changes take effect the next time that you attempt to use the RTD feature.

Alternatively, you may also call us and ask for help. We are able to remote into a computer using a website called Join.me. Please visit